Looks like our Malaysian Resorts need to buck up on their services a little. Found this article in the newspaper. Hoteliers take note!
Errant resorts giving us bad name
I HAVE been reading some unbiased travellers’ reviews of several well-known resorts in Malaysia posted on the Internet.
I feel embarrassed as a Malaysian after reading the reviews. What consistently show up are the poor service mentality, poor maintenance and upkeep and discourteous and rude staff.
These are all well-known, so-called five-star resorts in the Cameron Highlands and Penang. Many of these reviewers say they will not return to these resorts again.
In stark contrast, the reviews of the lesser resorts in Bali, Phuket and Vietnam are so much more complimentary.
The people at these resorts are so eager to please their customers. The irony is some of these so-called third world countries are fast overtaking us in many ways.
We may have the best infrastructure but if we do not have first-class mentality we will remain a third-class country forever.
The management of our holiday resorts need to take customers’ feedback and complaints seriously.
Service mentality needs to be their top priority.
In this age of Internet and borderless world, bad publicity travels far and fast.
S.H. TAN
Penang.
The Star, Friday June 16, 2006
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